Build a career, not just a job.

Responsibilities

• Complete IT projects in-office and onsite at customer locations
• Windows Server deployments and migrations
• Switching, firewall, and Wi-Fi deployments
• Load, transport, and install computer and network equipment

What you bring

• Customer service experience
• Networking experience and Windows Server knowledge
• Solid grasp of core Microsoft products
• Comfortable with Windows and macOS, mobile devices, and network printers
• Strong time-management and ability to work in a team
• Valid license, able to drive a company vehicle
• Able to physically load and unload computer equipment

Nice to have

• One or more Azure cloud certifications
• Office 365 migrations and Azure experience
• Intune and MDM deployments

Responsibilities

• Deliver timely support for network issues via phone, email, and in person
• Diagnose and resolve complex hardware, software, and connectivity problems
• Document issues and resolutions in the ticketing system
• Escalate to internal teams or vendors when needed
• Maintain accurate records of network hardware, software, and licenses
• Continuously sharpen skills and stay current on networking technology

What you bring

• Associate's degree in IT, Computer Science, or related field
• CCNA certification or equivalent demonstrated experience
• 2+ years in network support, helpdesk, or technical support
• Proven troubleshooting skills with strong attention to detail
• Excellent verbal and written communication
• Proficiency with ticketing systems, remote tools, and Windows environments

Responsibilities

• Provide Tier 1 support and respond to requests via phone, email, or in person
• Identify, diagnose, and resolve workstation-level issues, or escalate appropriately
• Install, configure, and troubleshoot software and hardware
• Guide and train end-users on basic software and hardware
• Create and maintain FAQs and knowledge-base articles
• Keep hardware/software inventory accurate and meet SLAs

What you bring

• High school diploma or equivalent
• 1 to 3 years in an IT support role
• Knowledge of basic software and hardware troubleshooting
• Excellent communication and customer-service skills
• Able to prioritize and manage multiple tasks in a fast-paced environment

Nice to have

• Technical degree or certification
• Experience with ticketing / ITSM software
• Familiarity with Active Directory, Exchange, and Microsoft technologies

Responsibilities

• Use Apollo.io and other tools to find and schedule first meetings within our Ideal Customer Profile
• Work existing voice-maintenance clients to schedule upsell meetings (MSP, Hosted VoIP)
• Follow PGH Networks’ defined sales processes
• Attend sales meetings, take notes, and follow up on action items
• Partner with Marketing on net-new client acquisition messaging

What you bring

• Excellent verbal and written communication
• Able to translate technical solutions for non-technical clients
• Can explain Fully Managed / Co-Managed IT and Hosted VoIP programs
• Accurate, disciplined use of CRM tools
• Strong relationship-building across team, clients, and partners
• Skilled at asking great follow-up questions and setting clear next steps

Responsibilities

• Find and close prospects within the PGH Networks Ideal Customer Profile
• Communicate the business value and risk of aging or inadequate technology
• Prepare quotes, proposals, and client-facing deliverables
• Attend community and networking events to build a referral ecosystem
• Set clear expectations with prospects and teammates at every step

What you bring

• Basic understanding of hardware and network systems
• Excellent verbal and written communication
• Strong relationship-building and genuine curiosity about client businesses
• Can explain the Fully Managed IT program and articulate technical value simply
• Disciplined CRM use and consistent prospecting (cold calling, social selling, networking)
• A natural connector who gives lots of referrals

Responsibilities

• Find and close prospects within the Ideal Customer Profile, including larger accounts
• Communicate technology standards, business value, and risk to senior stakeholders
• Prepare quotes, proposals, and client-facing deliverables
• Navigate complex client environments (IT Director, CFO, COO, CEO, and more)
• Mentor and coach teammates, and attend community/networking events

What you bring

• Basic understanding of hardware and network systems
• Demonstrated knowledge of vertical regulations (HIPAA, SOC, FINRA, etc.)
• Excellent communication and strong relationship-building
• Can explain Fully Managed / Co-Managed IT programs
• Disciplined CRM use and consistent prospecting
• Coaching, mentoring, and accountability skills